Return policy

If your watch is unsuitable then you can return it for a refund.
Any purchase made through www.aciigo.com may be returned up to 15 days from receipt.
All products also come with a 1 year International Warranty.
See our Terms & Conditions for more details.
Watch must be unworn, unused, and returned in the original packaging and with all protective packaging intact.
If there is any sign that the watch is used, we won’t be able to accept the return.
Contact us before returning any watch or straps, by sending us an email to hello@aciigo.com and specify your name and order number.

If the product is lost or have been damaged during transport, you should immediatly report it to us.
If the package is unclaimed, and/or returned to us, we reserve the right to charge you a handling fee to cover the return shipping cost.

It is important that as soon as you receive your package, you check the goods / products to see if there are any damages or faults on the product, and that you have gotten the correct product. If you receive an item that it does not match the product you ordered, please contact us within 15 days.
Any complaints you have shall be done through our contact form at our contact page on www.aciigo.com or by email to hello@laciigo.com
When returning a package it is important that you pack your order properly to avoid any damage on the item.

We do recommend that the watch is returned to us via a recorded service as we cannot accept responsibility for parcels that are lost or damaged.
We do not refund any postage costs.