Terms & conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us.
You should understand that by ordering any of our products, you agree to be bound by these terms & conditions. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

By placing an order at Aciigo.com or any other marketplace, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Aciigo.com or any other marketplace for the sale and supply of any products. None of these terms & conditions affect your statutory rights.
No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


You can choose to pay with credit or debit cards. Regarding payment with credit or debit cards, Paypal and Stripe manages all our banking transactions and you can read more about their billing systems on Paypal or Stripe.
Aciigo does not handle any credit card numbers.
Your credit or debit cards are handled securely over the internet. All transfers conducted through Aciigo are handled and transacted through third party dedicated gateways to guarantee your protection.
Card information is not stored and all card information is handled over SSL encryption
There is no extra charge for paying with either paypal or direct credit cards.
It is the customer’s responsibility to adhere to their local tax regulations; this includes import duty and VAT. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice.
All prices on our homepage include French VAT which is 20% of the price.
When you order from a country within the EU, you pay the price including VAT and no other fees are added.
When you order from a country outside of the EU, the French VAT is deducted from the price, instead you pay VAT and customs duty in your homeland.
The deduction or inclusion of the VAT is to meet the recommended retail price.


As soon as your order are confirmed we will send you a confirmation to your email.
It is therefore important that you give us your correct email address when making a purchase or creating an account.
Save this confirmation as a proof of purchase.


Orders made in someone else's name without their consent, or otherwise results in Aciigo to suffer economic damage will be reported to the police.
Aciigo holds the right to change prices, correct incorrect prices on all orders as well as final sales.
If the price is incorrect, this may force us to cancel your purchase and refund any amount paid as soon as possible. This can be done at any time.
Aciigo holds the right to change prices, involve additional cost and change the product information such as pictures and offers without notice.
We reserve the right for any errors displayed on the page and we can't guarantee that all pictures are accurately reflect the true appearance of the products.
All products remain Aciigo property until full payment is done.


Aciigo delivers worldwide, all deliveries are made in cooperation with our postal office and their partners in other countries.
Any date of dispatch communicated by us shall be only approximate and may therefore be exceeded
Aciigo is liable if the goods are damaged or lost while shipped.
Unless expressly otherwise agreed upon, we shall be free to determine the appropriate mode of shipment and to select the carrier at our reasonable discretion.
You will have to contact our customer service within 15 days, if the goods are lost or damaged.

When you return the product it is you who will be liable.
Cancellation of the order after it has been dispatched is not possible. You will then have to wait until you receive the order and then return it.
Partial deliveries of products included in the same order shall be permitted, provided that the products can be used separately and provided further that we shall bear any additional shipping costs caused thereby


It is important that as soon as you receive your package, you check the goods / products to see if there are any damages or faults on the product, and also that you have gotten the correct product.
If you receive an item that it does not match the product you item you ordered, please contact us within 15 days.
Any complaints you have shall be done through our contact form at our contact page on Aciigo.com, or you can send an email at hello@aciigo.com.
When sending a complaint it is important that you also give us your order number.
When returning a package it is important that you pack your order properly to avoid any damage on the item.
Aciigo has the right to replace defective goods with goods from the same model.


Aciigo will collect your personal information for use in sales, refunds and warranties. We will under no circumstances use your information for anything else. Your personal information will not be sold or given to any third parties.


If your package is damaged it is important that you both contact your local courier within 7 days, and contact us within 15 days of receipt.


Aciigo shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.


Aciigo shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control.


These Terms are governed by French law. You and We both agree to submit to the non-exclusive jurisdiction of the French, courts in Paris.
These conditions are applicable where the French or other applicable law do not provide conditions that are in conflict with them.


All attempts of fraud will be reported to the police and Aciigo reserves the right to cancel any suspicious transactions.
French law shall govern any dispute any issues under these terms.